Research Project developed with Sebrae / RS generates Academic Contributions

The Research Project developed with SEBRAE/RS (Projeto de Pesquisa desenvolvido junto ao SEBRAE/RS) delivered to this a methodology for the development of  Business to Business Project - Stage 3 (Etapa 3 do Projeto Negócio a Negócio).

In the academic context, studies to create the method and selection of tools aimed at improving service operations will generate contributions to the advancement of knowledge in this area.

The first contribution of the project will be published in the book that relates the Directed Sessions of the XXXIV National Meeting of Production Engineering (XXXIV Encontro Nacional de Engenharia de Produção), reporting the articulation of tools that uses the Consumer Voice for the improvement of service operations. Further contributions are in the process of organization and will be published later.


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